Terms of use
๐จ TERMS & CONDITIONS โ BIKEMASTERSUK Ltd. ๐จ
Welcome to BIKEMASTERSUK Ltd. By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions, which govern our relationship with you, along with our privacy policy. If you disagree with any part of these terms, please refrain from using our website.
๐ข Company Information:
BIKEMASTERSUK Ltd.
๐ Unit 4, 80 Station Road, Hampton, Greater London, W12 2AX, UK
๐ณ VAT Number: 297760056
๐ข Registered Company Number: 11422342
๐ฌ๐ง Registered in England
โ ๏ธ IMPORTANT DISCLAIMER
Our warranty does not cover repair or replacement costs for damage caused by the use of BIKEMASTERSUK products.
๐ SCOPE OF TERMS
These Terms and Conditions apply to all orders submitted through our website and include any related policies referenced herein. Please read them carefully.
These Terms do not affect your statutory rights as a consumer. For more information, contact your local Trading Standards Office or Citizens Advice Bureau.
We recommend saving or printing a copy of these Terms for your records.
โ ACCEPTANCE OF ORDERS
- Upon placing an order on our website, you will receive a confirmation email from info@bikemastersuk.com with the subject line โYour Order [Order Number] Has Been Confirmed.โ
- This email will include your order number, product details, shipping service, payment method, and billing and shipping addresses.
- If you donโt receive the confirmation email within 24 hours, please contact us for assistance. If any details are incorrect, contact us immediately, although changes to existing orders may not be possible.
- Note: This confirmation email acknowledges receipt of your order but does not constitute acceptance. Acceptance occurs only after payment is received, and the order is dispatched.
๐ธ PRICING TERMS
โ
All prices are listed in GBP and include applicable VAT or sales tax.
โ
Shipping charges will be calculated during checkout based on your location.
โ
BIKEMASTERSUK reserves the right to correct any pricing errors. We may contact you to confirm if you wish to proceed with the order at the corrected price or cancel it.
โ
Prices and shipping terms may change without notice. Promotional offers may reduce or eliminate shipping charges and can be revoked at any time.
โ
Import taxes, duties, and additional charges are not included in the item price or shipping cost. These are the responsibility of the buyer. Please check with your countryโs customs office for additional charges before purchasing.
โ
Multiple discount codes cannot be combined for a single purchase. Please enter the code during checkout to apply it.
๐ณ PAYMENT TERMS
โ
Payment for products and shipping services will be itemized in your order confirmation email.
โ
A pre-authorization check will be conducted to ensure sufficient funds are available before dispatching goods.
โ
For PayPal payments, the order will ship once funds are cleared. PayPal e-checks may take 5-7 working days.
โ
We only accept payments in GBP. If your payment is made in another currency, the final price may differ due to currency conversion.
โ
You confirm the payment method is yours, and all details provided are accurate. Credit/debit cardholders and payment account holders are subject to validation checks.
๐ซ CANCELLATION TERMS
โ
Once an order is placed, it cannot be edited. If you need to cancel, contact us immediately. If we can halt the shipment, you will receive a full refund within 72 hours.
โ
If the order is already in transit, we may not be able to cancel it. In that case, please follow our returns process.
๐ ๏ธ QUALITY OF GOODS TERMS
โ
We strive to provide high-quality motorcycle parts that meet the highest standards. Our products are made in Germany and are guaranteed for functionality and durability, but are not indestructible.
โ
Except as stated in our warranties, BIKEMASTERSUK makes no other express or implied warranties regarding product quality, performance, or condition.
โ
BIKEMASTERSUK is not liable for indirect, incidental, or consequential losses arising from product use. Our total liability is limited to the amount paid for the product.
โ
If you receive damaged or incorrect items, contact us within 24 hours of receipt. We will respond within 72 hours and request photographic evidence of the issue.
โ
For damaged goods, we may ask you to return the item for investigation. Please package items well to prevent further damage. We recommend using a tracked service for returns, as we are not liable for lost packages.
โ
For incorrect orders, send us details and photos. If validated, we will send the correct items at no additional shipping cost.
๐ข COMPLAINTS POLICY
โ
We are committed to continuous improvement and value customer feedback. If something goes wrong, please contact us.
โ
We aim to respond to complaints within 72 hours and resolve them within 5 working days.
โ
Once resolved, the issue will be closed but can be reopened if further assistance is needed.
โ
We appreciate any suggestions to improve our products and services.
๐ก๏ธ COMPLIANCE
BIKEMASTERSUKยฎ is a registered trademark of BIKEMASTERSUK Ltd., registered in the UK. All rights reserved.
Made in Germany.
Company No. 11422342
Unit 4, 80 Station Road, Hampton, Greater London, London, W12 2AX, UK
Yamahaยฎ, Hondaยฎ, Suzukiยฎ, Kawasakiยฎ, and Harley Davidsonยฎ are registered trademarks of their respective owners.